General Terms & Conditions

All prices are in NZ Dollars
We accept payment by internet banking or credit/debit card.
All reservations must be for a minimum of 2 nights.
Prices and availability may be subject to change.

Arrivals and Departures

Check-in : 2:00 p.m.
Check-out : 10:00 a.m.
Please advise us if these times are not suitable and we will do our best to accommodate you.

Occupants

The number of people occupying the holiday home is, under no circumstances, to exceed the number of people shown on the booking confirmation unless prior arrangements have been made directly with the owners.
No functions or parties unless agreed prior to the booking.
No Marquees allowed on site.
Camping (tents or caravan) on the property is not permitted without the permission of the owners.

Responsibilities of the Guest

The guest is responsible for the holiday home during his/her stay.
Whanarua Bay Cottages expects the guest to take all reasonable care of the holiday home and at the end of the holiday to leave the holiday home tidy. This includes leaving the barbecue as you found it.
If Whanarua Bay Cottages finds that the holiday home has not been left in a reasonable condition, Whanarua Bay Cottages will charge the guest for time required for extra cleaning.

No Smoking Policy

A no smoking policy applies to the holiday home. This means that guests are not permitted to smoke inside the holiday home. Smoking outside the holiday home is allowed, but guests must ensure they remove and dispose of any cigarette remains from the property when departing the holiday home. The Smoking of any illegal substances is NOT permitted at any time under no circumstances.

Damage

The guest is legally responsible for all breakages and damage that may occur during the holiday and any cost of repair or replacement is payable to Whanarua Bay Cottages and/or the owner on demand.
Any damage or breakage must be reported to Whanarua Bay Cottages or its authorised representative immediately. Guests may not use the property for any unlawful purpose.

Cancellation Policy

Whanarua Bay Cottages is a small exclusive accommodation provider and cancellations affect us greatly… As such our booking and cancellation policy is as follows:
Cancellations of confirmed bookings will incur an administration fee equivalent to 15% of the value of the booking.
Cancellations within 30 days of arrival date: 50% forfeit of the total booking value.
Cancellations within 10 days of arrival date, or failure to arrive will incur the full cost of your booking. We will endeavor to resell your holiday home booking and if successful Whanarua Bay Cottages will refund the full cost of your booking. In confirming a reservation with Whanarua Bay Cottages, you agree to be bound by this cancellation policy. We at Whanarua Bay Cottages advise all our guests to purchase travel insurance to indemnify them against any costs that they may incur as a result of unavoidable changes in their travel plans.